This site provides you with our standard initial setup process for managed devices. It is kept as lean and simple as possible, however if you encounter problems with any of the mentioned steps do not hesitate and contact us via our IT GEO Servicedesk.
As there are fewer things to configure manually on a manged device, we are mainly focusing here on the ordering and installation procedures, as shown in the following step-by-step guide.
IMPORTANT NOTICE FOR ALL SOFTWARE ORDERINGS via Self Service Portal: If you get asked for the target computer ("Computer als Ziel wählen") please type in the name/number of your device (e.g. A531-d05xxxx or A531-n05xxxx), normally if you type in a few characters of the respective computer name the device on which you are linked as main user, will appear as suggestion.
Step1 - Microsoft Office 365 (for managed devices)
First, you have to order the Microsoft Office 365 user account via the university's software self-service portal https://sam.univie.ac.at/wm - login with u\u:account (e.g. "u\hmustermann18") and your u:account password.
After the login to the self-service portal, click in the left-hand-sided navigation tree on Catalog > Accounts (EN) or Katalog > Nutzer*innen-Konten (DE) and choose the SRV02359 Microsoft 365 Account (A3). Furthermore we recommend to order the package SRV02483 (M365 Verbundene Erfahrung) as well, because an ordering later on can lead to complications.
For a more detailed step-by-step guide on the ordering process, please follow the instructions of the ZID on the following page Microsoft365 Ordering Process.
!!! If you have ordered a subscription plan for local installation for a centrally managed device (MD), you also need SVR02364 – m: Microsoft 365 (additional package) – Installing the Office apps on centrally managed devices.
This will automatically install the software on your centrally managed device. To do this, proceed as in the previous ordering process.
After the order has been placed, the approval of the IT representative and the cost center manager is required. You will be notified by e-mail as soon as the approvals have been granted.
Consequently, your Microsoft account will be created and provided with the corresponding personal licence. Once the Microsoft account and licence are provisioned, you will receive 2 e-mails with the subject Order provisioned and Microsoft account provisioned.
As a next step you need to activate the Microsoft 365 account and a second factor for authentication - more info on that matter can be found here Activating Microsoft 365.
>> To force a faster installation you can follow Step 1 of the MD Best Practices.
Step2- Adobe Creative Cloud (for managed devices)
Again after the login to the self-service portal, click in the left-hand-sided navigation tree on Catalog > Accounts (EN) or Katalog > Nutzer*innen-Konten (DE) and choose the SRV02336 Adobe Konto.
For managed devices (MDs) you need to order two more packages via the Self Service portal - as depicted in the graphics below SRV02533 & SRV02331
This will automatically install the software on your centrally managed device. To do this, proceed as in the previous ordering processes (like in the M365 Office ordering process).
>> To force a faster installation you can follow Step 1 of the MD Best Practices.