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If you're experiencing an issue where you can't print in color, the problem stems from misconfigured drivers of the u:printer. However, you can resolve it by following these steps.

1. Open the Printer Settings

Type "Printers & Scanners" into the Windows search bar to open the settings panel where you can manage printers and scanners.

2. Select the respective printer (uprint.univie.ac.at)

3. Open the printer properties/ Druckereigenschaften

it.geographie > No color printing > Druckereigenschaften.png

4. In this submenu go to the tab "Device Settings"/"Geräteeinstellungen"

it.geographie > No color printing > Druckereigenschaften2.png

5. Adapt the configuration in the dropdown menu at the top

In this dropdown menu (as shown in the screenshot below) select the configuration type "Color (A4)"/"Farbe (A4)"

it.geographie > No color printing > Druckereigenschaften3.png

6. Click on Apply / Übernehmen and "OK"

Confirm the the configuration by clicking on Apply / Übernehmen - afterwards check if the configuration type (Farbe A4) is set correctly, if this is the case press "OK".

it.geographie > No color printing > Druckereigenschaften4.png

it.geographie > No color printing > Druckereigenschaften5.png

7. Well Done!!!

Perfect, now you should be able to print in color with the u:print printer. However, if that fix did not work for you please let us know via service desk ticket at IT GEO Servicedesk

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