IT services for the Faculty for Chemistry at the University of Vienna.

NEWS, problems & solutions:

Managed Software not installing

Adobe much? If software was ordered for a managed PC and one of the packages was Adobe Apps or Adobe Acrobat, there will also always be an automated order for adobes user policy. If this policy is not agreed on by the main user of the managed PC, then NO software will be installed at all. Thus it is paramount that the main user accepts the order and the user policy. Normally, a user has not per se accept the order, but in such a situation, there is no other option.

Molecular Weight Calculator

There must have been some unknown changes in the Windows 10 managed system.

Suddenly it does not work anymore and you get an error message.

You find the fix and more information here in the Wiki under "\Software\MolecularWeigthCalculator"

Problems while installing software on unmanaged Systems (NON Microsoft secure installer)

This concerns: Managed Windows 10 installations. 

There seems to be new Group Policy settings, which cause problems while installing some applications, drivers, etc.

Group Policy settings are a diverse range of Windows settings on managed PCs. These configurations are set by the ZID and cannot be changed by local administrators.

It seems that installers are not allowed anymore to write into the "System32" folder. 

The problem popped up when installing:

TopSpin

DeLock drivers via installer

EDUROAM: WiFi connection cannot be established via a Windows computer

Why is this happening?

Windows updates did it.

Will the ZID not do something?

Some day it will magically work again, no notice given.

What can be done?

You have to configure the connection manually. We will post the necessary steps here, in the meantime please contact Harald Fuchs for the solution.

Printer problem: No printing at any printer possible, network or otherwise

Why this again?

Windows updates - Who would have known?

What does the ZID say to the matter?

The official comment is, to wait it out until Microsoft pushes new updates to solve the problem.

Is there no other solution?

All solutions that could be found do not work, at least not at managed PCs.

Android Smartphone cannot connect to EDUROAM WiFi when trying to connect for the first time

Why?

Most likely you are trying to connect to EDUROAM at a physical point at the faculty where two or more hotspots are crossing over.

Android does not like that very much.

A good spot to connect to Eduroam is the main staircase in Währingerstraße 42.

You really just have to try out a few places.

Sometimes the same problem is happening on notebooks too.