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Since we do not have administrative access on unmanaged devices and can't control the state of such a device, we can't provide the full level of support for such devices. You are responsible for the maintenance of the device: security, software updates, data backup and encryption must be carried out independently. However, we provide a limited set of services:
Base installation of a computer (Windows, latest Ubuntu LTS release or macOS; only with the original installation medium!)
This means you bring us your computer or notebook and we will format the hard drive and install a base system and do the standard configuration. We do not install any extra applications or do any extra configuration. You will have to backup any data yourself that you wish to retain!
Hardware Check - if you encounter issues with the device and you assume it is a hardware error you can hand us the device over an we can do basic hardware check. In case that we can confirm your assumption and the device is still under warranty we will get in contact with the respective reseller or manufacturer to assure a state of the art