About Us
IT services for theFaculty for Chemistry at the University of Vienna are provided threefold: Via the ZID (Central Informatics Services), the Faculty IT Support and the Department IT Support.
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In reality, most people phone whoever helped them the last time and or seemed capaple and interested enough to really do something. This is a very natural thing to do. It also makes it hard for the IT staff to get anything done efficiently.
Who to contact?
If you need help, and or problems arise, there is a way to go about it:
- Take to a device with Internet access and inform yourself first. Use the ZID homepage (zid.univie.ac.at), the Wiki (wiki.univie.ac.at) or the faculty homepage (chemie.univie.ac.at). You could also pester colleagues or the nice people in the departments administration. There is a good possibility to find the information you need there. If your problem is covered by the ZID's Service-Desk, please open a ticket there. To do this you need a uaccount no less.
- No luck scouring the Interwebs? The first line of defense in IT matters are the department IT support persons. You can look these shy deer up via this Wiki, the faculties home page or via u:find. Please always contact these department representatives first.
- If your IT representatives are in hiding and /or otherwise unavailable, contact the faculty IT support. The preferred method is as of now via E-Mail. Please only call by phone in emergency situations, thank you!